Terms & Conditions
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24 Hour shipping guarantee (same day shipping)
Our 24 hour shipping guarantee means that the order a customer places will be shipped within 24 hours of when the order was placed, excluding weekends and holidays. 24 hour shipping does not imply you will receive your order within 24 hours. Orders placed on Friday, weekend, and/or holiday will not be shipped until the next business day. We ship UPS ground, unless otherwise requested by the customer placing the order. Most of our customers receive their orders in approximately 3-7 business days, excluding Hawaii and Alaska. Those states require extended delivery time. Some states do not allow alcoholic shipments, please check to see which states allow shipments--federal laws apply.
As a Wine Club Member it is your responsibility to notify Luna Rossa Winery in writing, should you decide to cancel your membership anytime after receiving your first shipment. It is also your responsibility to notify Luna Rossa Winery of any changes in writing of address and/or credit card information prior to each shipment in order to avoid shipment delays and/or additional shipping costs. Automatic Wine Club shipments are scheduled to be shipped at the end of each month, so you will receive your package around the first of your scheduled month. Customers choosing to pick up their shipments must give a 5 day notification or your package will automatically be shipped and your credit card charged for wine and applicable shipping charges. You must be at least 21 years of age to be a member, or to place an order. The intended recipient must be at least 21 years of age, and not intoxicated in order to receive a wine shipment.
We cannot refund a purchase of any alcoholic beverage. If your wine has been shipped and has arrived damaged, it will be replaced with the same product. If it is no longer available, it will be replaced with a product of equal value.
Fraudulent Chargeback Policy
The charge that will appear on your credit card statement will read "Luna Rossa Winery" if you place a chargeback with your credit card company for any order that you placed and received. There will be a $75.00 Research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. No exceptions will be made. If you did not make the purchase--call the number on your statement next to the charge before calling your bank.